HELP & POLICIES

Ordering

We cannot make changes to an order once it’s been submitted.  

 

Jovial Cloud accepts major PayPal which provides both methods of PayPal payment portal and Credit Card payment portal. We do not accept any other methods of payment at this time.

 

 

 

IMPORTANT:

 

The billing address supplied (including name, address & postal code) must match the address associated with your credit card account, although you can have an order shipped to another address. This information is used to verify the authenticity of the transaction and payment. The billing and shipping addresses must be valid addresses located in Canada. We do not ship to P.O. boxes. You must also provide a phone number and an email address to help the Customer Relations team contact you regarding your order.

 

Sales taxes in Canada vary by province. The sales taxes on your order will correspond to your shipping address. Please see the Canada Retail Council’s fact sheet for more information.

 

 

Shipping

All orders processed by jovialcloud.ca are delivered in Canada using Canada Post shipping services.

Each order is provided with a unique tracking number. During checkout, customers can choose one of two shipping options:

 

  • Canada Post Ground: This service is available to all provinces and territories across Canada.

    • Delivery takes up to seven business days after the order has been processed.

    • All orders qualify for free shipping if each order amount exceeds C$100 before tax with Canada PostGround.

    • The shipping fee of orders under C$100 before tax is C$12 plus tax

    • Please allow 3-10 business days for delivery of your order.

 

  • Canada Post Express Priority: This service is available to all provinces and territories across Canada. 

    • Delivery takes up to three business days after the order has been processed.

    • The shipping fee is C$25 plus tax for all orders.

    • Please allow 1-3 business days for delivery of your order.

 

All orders are processed and delivered Monday through Friday, excluding holidays. Signature required upon delivery. Some rural addresses may take longer for delivery.

To check on the status of an order’s shipment, please enter your Canada Post's tracking number on the Canada Post website or follow the steps on the Order Status page.   

Privacy Policy

This Privacy Policy discloses the privacy practices for www.jovialcloud.ca. This notice applies solely to the information collected by this website. It will notify you of the following:​​

What personally identifiable information is being collected from you through the website, how it is used and with whom it is shared.

What choices are available to you regarding the use of your data.

The security procedures in place to protect the misuse of your information.

How you can correct any inaccuracies in the information.


 

INFORMATION, COLLECTION, USE, and SHARING:

Jovial Cloud is the sole owner of the information collected on this website. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will only use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this policy.

Returns

&

Exchanges

Returns must be made within 30 days from the date of the purchase receipt.

 

All merchandise must be unwashed and unworn with the original packaging and hangtags attached.

 

Proof of payment must accompany the return.

 

All goods are subject to inspection.

 

All packages returned to Jovial Cloud without the proper authorization will be automatically subject to a 5% restocking fee. 

 

Please be aware that the cost of return-shipping the items is NOT the responsibility of Jovial Cloud.

 

*NOTE

Specify if you are requesting a return or an exchange, the state of the shipment box and the reason for your return are must, and then submit your request by Emailing us. If you are returning a damaged product, please attach the picture(s) showing the damage to the form. If you are requesting an exchange, please indicate in the Email with the new size or colour you would like to receive. Your return request should be processed by the next business day.

 

Please note that during peak season it may take an additional 7 to 10 business days to process returns or exchanges. Peak periods include promotional week-ends and holidays.

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